Willow Crackers is the Wholesale and retail Crackers Shop. Terms & Conditions:

* All goods are Ex-Showroom price.

* 3% Packing Charges for Orders below Rs.3000.

* 3% Packing Charges Applicable for Individual Gift Box Orders.

* 100% Payment before Dispatch.

* Price Will be Changed anytime based on Industry price Without prior information.

* Goods Transport Charge Will be Customer Scope When they receive Goods then Pay Delivery Charge to Transporter.

* If Customer Cancel the Order after payment, cancellation charges Rs.150 Will be charged.

* No Return of Goods after Dispatch.

* We are not responsible for Any damages of Parcel.

Return And Refund Policy

Willow Crackers Policy

We accept refunds and exchanges.Returns

Our policy lasts 4 days. If 4 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at crackers@willowinc.in

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Replacement Policy

Exchanges

If you have received a damaged produtc, please initiate a return on our website within 3 days from the time of delivery. Our courier partner will pick up the damaged product from your doorstep and will replace it within 7 working days at no extra cost

We only replace items if they are defective or damaged.

Delivery / Shipping Policy

Standard time line to ship or deliver to your item will be 7 days.

Depending on where you live, The actual time of shipping or exchanging will vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellation Policy

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

The customer can cancel the order within 4 hours from the time of the order is placed. The order status must be in processing.

The order cannot be cancelled after the stipulated time period.

In case we recieve a cancellation notice from you within 4–Hours of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not able to cancel those orders that have already been processed and shipped out by us.

For further details Call : 80988 92999 or Whatsapp 87788 98377 visit our website for price list: www.willowinc.in mail on us : crackers@willowinc.in